Paid Service Version — Provider-Hosted Deployment

TERMS AND CONDITIONS OF USE OF THE PANTOGRAF PLATFORM

Provider: PT Pemeta Antariksa Grafika | Document Version: 2.1 (Paid) | Effective Date: 26 July 2026

Document version 2.1 (Paid). English text provided for convenience; where an Indonesian version exists, the Indonesian text prevails for these Terms (see Language article).

These Terms and Conditions of Use (the “Terms and Conditions”) constitute a legally binding agreement between PT Pemeta Antariksa Grafika (“Pantograf”, the “Provider”, or “We”) and each party that accesses and/or uses an Instance of the Pantograf Platform (the “User” or “You”). By accessing the Instance and clicking the “I Agree” button at first login, the User declares that they have read, understood, and agreed to be bound by all provisions of these Terms and Conditions. If the User does not agree to these terms, the User is not permitted to access or use the Instance.

These Terms and Conditions are executed in Indonesian and English. Both versions are equivalents of one another; the prevailing version is determined in accordance with Article 26(4).

Article 1 — Definitions

(1) Unless expressly provided otherwise, capitalized terms in these Terms and Conditions have the following meanings:

“Platform” or “Pantograf” means the web-based (WebGIS) platform developed, owned, and provided by the Provider, which presents maps, data, and spatial analysis results interactively through a browser.
“Provider” or “We” means PT Pemeta Antariksa Grafika, a limited liability company established under the laws of the Republic of Indonesia, domiciled in South Jakarta, with Business Identification Number (NIB) 1405260002939.
“Instance” means a Pantograf software package running on a dedicated server, separate and isolated from Instances belonging to other clients, provided to the Client for paid service purposes.
“Client” means the entity to which an Instance is provided as specified in the Order Form.
“User” or “You” means any person granted an Account to access and use the Instance, including but not limited to the roles of Admin, Editor, Collaborator, Guest, and Public.
“Account” means the access credentials, in the form of a username and password or other authentication method, granted to a User to access the Instance.
“Service Period” means the subscription period or paid service license period, which is determined in the following order: (i) the period as specified in the Order Form and/or documents signed by the Parties; or (ii) if not specified as such, the period displayed on the Instance and/or confirmed via activation email to the Client.
“Client Data” means all spatial or GIS files, data, and content uploaded or entered by Users into the Instance.

i. “Pantograf Output” means analyses, visualizations, tools, or generic functions generated by the Platform that do not specifically contain Client Data.

j. “Independent Composite Output” means maps, documents, or other media composed by the User themselves using the Platform as a means of presentation, including those displaying or presenting Client Data, within the limits of the User’s access rights.

k. “Analysis Results of Client Data” means analysis results generated through the Pantograf system by processing Client Data.

l. “Custom Development Output” means scripts, modules, or tools further developed at the User’s request that require additional software development.

m. “Superadmin Account” means the Provider’s internal administrative account as regulated in Article 8.

n. “Aggregated and Anonymized Data” means statistical data, usage metrics, and technical information, including telemetry data regarding system performance, features used, and error logs, that has been processed and/or anonymized in such a way that it cannot be used to identify the Client, the Client’s projects, Users, or any individual, and which constitutes neither Client Data nor personal data.

o. “Order Form” means the attachment, notification, and/or configuration page displayed on or through the Instance, which contains the Client details, project scope, start and end dates of the Service Period, pricing scheme, fees, payment terms, and other settings for the Instance.

p. “Calendar Day” means any day including Saturdays, Sundays, and official public holidays.

q. “Thematic Geospatial Information” or “IGT” means Geospatial Information that depicts one or more particular themes, prepared by reference to Basic Geospatial Information, as referred to in Law of the Republic of Indonesia Number 4 of 2011 on Geospatial Information.

(1) Consent to these Terms and Conditions is given electronically through the User’s affirmative action, namely by clicking the “I Agree” button at first login to the Instance.

(2) Such electronic consent constitutes valid and binding consent under the laws and regulations on electronic information and transactions, including Law of the Republic of Indonesia Number 11 of 2008 on Electronic Information and Transactions, as amended, together with its implementing regulations.

(3) The Provider records the time, date, and identity of the Account giving consent as an audit trail.

(4) These Terms and Conditions may be accessed again by the User at any time from within the Platform.

(5) The person giving electronic consent represents and warrants that they are authorized to represent and bind the Client to these Terms and Conditions. Where consent is given for and on behalf of a legal entity or institution, such consent binds the legal entity or institution concerned. If the consenting person lacks authority, the Client who granted access to them is deemed to have, the Client who provides or allows access to that person is deemed to have provided sufficient authority and remains bound by these Terms and Conditions.

(6) Electronic approval of these Terms and Conditions is provided together with the Order Form, which contains commercial provisions, including price schemes, fees, payment terms, and the duration of the Service. The Order Form is an inseparable part of these Terms and Conditions; the paid Service becomes binding on the Parties only when the Client agrees to the Order Form.

Article 3 — Service Scope, Deployment Model, Service Level, and Service Period

(1) The Provider grants the Client access to an Instance hosted by the Provider, for a limited period and within the scope of a specific project or use case as specified in the Order Form.

(2) The Service Period is in accordance with the time period determined according to Article 1, paragraph (1) letter g. The start date and end date of the Service Period are displayed on the Instance and/or notified to the Client, recorded in the Provider's system log, and confirmed via activation email to the Client. The system log and activation email are valid evidence regarding the length of the Service Period.

(3) Certain Platform features may be limited in the Instance compared to the full version of the product, including features executed through the centralized application programming interface (API) as regulated in Article 15.

(4) The Client has the right to use the Instance for its internal operational and commercial purposes, according to the project scope or use case specified in the Order Form.

(5) Deployment Model. The Services may be provided in the following models: (a) Instances hosted by the Provider; or (b) Instances installed independently on the Client's infrastructure (self-hosted), as selected in the Order Form.

(6) Service Level (SLA). For Services hosted by the Provider, the Provider strives for a monthly availability level as specified in the Order Form. Scheduled maintenance that is notified in advance within a reasonable time does not count as downtime.

(7) Support and Maintenance. The Provider provides bug fixes, security updates, and technical support according to the service levels and hours specified in the Order Form.

(8) Self-Hosted Deployment. For self-hosted deployment, responsibility for the infrastructure, availability, operation, and backup of the Instance rests with the Client; the Provider provides software updates, fixes, and support in accordance with the Order Form, and the Permanent Digital Copy provisions as per Article 22, paragraph (7), apply as long as agreed.

(9) SLA Compensation. If the Provider does not fulfill the SLA commitment for the hosted Service, the Client is entitled to compensation in the form of service credit as specified in the Order Form as the sole and exclusive remedy for failure to fulfill the SLA.

(10) Extension. The Service Period is extended based on a written agreement and the issuance of an extension invoice as per Article 22, paragraph (5); there is no automatic extension or withdrawal of funds (auto-renew).

Article 4 — Access Rights and User Accounts

(1) The Provider grants the Client a limited, non-exclusive, non-transferable, and non-sublicensable right of access to use the Instance during the Service Period.

(2) Access is granted on a per-Instance basis and not based on the number of users. The Client may create an unlimited number of Accounts as needed within the Instance, subject at all times to these Terms and Conditions.

(3) The Client is responsible for all activities carried out through Accounts created within its Instance, including maintaining the confidentiality of access credentials.

(4) The grant of access rights as referred to above does not constitute a sale and does not transfer ownership of the Platform or any intellectual property rights therein.

Article 5 — Permitted Use

(1) Users are permitted to use the Instance for the Client's internal operational and commercial purposes as well as for specific projects or use cases as specified in the Order Form.

(2) The output during the Service Period may be used by the Client for its operational and commercial purposes, subject to the ownership and attribution provisions in Article 7.

Article 6 — Prohibitions

(1) During the Service Period, Users are prohibited from:

using the Instance outside the scope or quantity of use specified in the Order Form;
reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code of the Platform;
copying, redistributing, renting, lending, selling, or transferring the Instance or any part thereof to third parties;
rebranding, altering branding, or removing the Provider’s proprietary notices or attribution;
accessing or attempting to access systems, servers, or data to which they are not entitled, interfering with the security and integrity of the Platform, or distributing malicious software;
using the Instance in a manner that violates applicable laws and regulations; and/or
using the Platform or Pantograf Output to train, develop, or improve artificial intelligence or machine learning models, or to systematically extract data from the Platform; this prohibition does not apply to output that is the property of the Client under Article 7; and/or
use the Platform to conduct commercial competitive benchmarking or to build products or services that are substantially similar to or rival the Platform.

Article 7 — Data Ownership, Outputs, and Intellectual Property Rights

(1) All intellectual property rights in the Pantograf Platform — including its code, design, and technology — as well as all software, scripts, modules, algorithms, models, interfaces, and technical components (the “Tools”) are and remain the exclusive property of the Provider, without exception, including Tools developed or used before, during, and in connection with the processing of Client Data. The Client has no veto, approval, or control rights over the development, use, or distribution of the Tools.

(2) Client Data is and remains the property of the Client; the ownership provisions in this Article do not affect ownership of the Client Data itself.

(3) Ownership of outputs is regulated as follows:

Pantograf Output, namely output generated entirely from the Provider’s efforts, methodology, and resources without using Client Data as input, is the exclusive property of the Provider, which is entitled to publish, commercialize, and distribute it.
Analysis Results of Client Data and Independent Composite Output, namely output generated using Client Data as input or reference even where combined with the Provider’s own data or methods, is the property of the Client. The Client grants the Provider a broad, non-exclusive, royalty-free license, effective during and after the Service Period, to use and process such output in order to provide the services and develop the Provider’s products. Disclosure, publication, or commercialization of such output to third parties requires the Client’s prior written consent, with attribution as referred to in paragraph (7).
Custom Development Output, namely scripts, modules, or tools further developed at the User’s request and requiring additional software development, is the property of the Provider.
Merely displaying, accessing, or exporting Client Data without the Provider’s analytical processing still results in Client Data, which is the property of the Client as referred to in paragraph (2).

(4) The Client grants the Provider a limited, non-exclusive, royalty-free license to access and process Client Data to the extent necessary to provide and maintain services during the Service Period and to produce Aggregate and Anonymous Data as referred to in Article 9.

(5) Except as expressly provided in this Article, no patent, trade secret, copyright, other intellectual property right, or license is transferred to the Client, other than the limited right of use during the Service Period.

(6) Output containing Client Data is subject to the confidentiality obligations under Article 10 and any non-disclosure agreement in effect between the Parties.

(7) As a condition of use of the Platform, the Client agrees to include the attribution notice “Made with Pantograf”, or a similar format determined by the Provider, on any output published or shared with parties outside the Client.

(8) The Client represents and warrants that it has full authority to submit and/or grant rights over Client Data and its processed results as regulated in this Article. The Client releases and indemnifies the Provider from any third-party claim or demand arising from the absence or insufficiency of such authority.

(9) Where there is a document signed by the Parties governing ownership of output generated using Client Data as input, the provisions of that document prevail over this Article, with the order of priority as referred to in Article 26, paragraph (3).

(10) The Client represents and warrants that it is the organizer of Geospatial Information over the Client Data in accordance with the applicable laws and regulations; or, if not, the Client is fully responsible for ensuring compliance with the laws and regulations on geospatial information with respect to the Client Data and its use. In this cooperation the Provider acts solely as a provider of the platform and technology tools (a data processor and tools licensor) and not as an organizer or provider of Geospatial Information services; any licensing and certification obligations arising from such status rest with the Client.

(11) The Provider will not disseminate, publish, or make available to third parties any Thematic Geospatial Information (IGT) containing Client Data on its own initiative; such dissemination may only be carried out by or on behalf of the Client based on the Client’s written permission. The Provider will not alter IGT owned by or originating from the Client without the Client’s written permission, and will not disseminate Geospatial Information that has not been validated by the competent authority. A breach of this provision also constitutes a breach of confidentiality as referred to in Article 10.

(12) Each Party must comply with the laws and regulations on geospatial information that expressly bind its respective role, including licensing, certification, or technical-standard obligations where required by the laws and regulations.

Article 8 — Provider Administrative Access (Superadmin)

(1) The Provider maintains an internal administrative account called the Superadmin Account on each Instance.

(2) The Superadmin Account is used on a limited basis for the purposes of:

initial deployment checks;
technical support;
system maintenance;
diagnostics and troubleshooting;
system health monitoring; and
verification of compliance with these Terms and Conditions.

(3) The Provider will not access, use, disclose, or publish Client Data except to the extent necessary for:

provision of the service;
compliance with legal obligations; or
pursuant to the Client’s consent.

(4) The Provider maintains the confidentiality of Client Data and the Client’s projects in accordance with Article 10 and any applicable non-disclosure agreement between the Parties, if any.

Article 9 — Provider’s Rights to Aggregated and Anonymized Data

(1) The Provider may generate and use Aggregated and Anonymized Data for the purposes of system health monitoring, statistical analysis, and the development and improvement of the Platform and the Provider’s services.

(2) For the avoidance of doubt, the rights referred to in paragraph (1) do not grant the Provider any right to access, use, or disclose Client Data, and do not diminish the provisions of Article 8 paragraph (3). Aggregated and Anonymized Data is processed in such a way that it cannot be reversed to identify the Client, projects, Users, or any individual.

(3) The Provider will not incorporate map content, spatial or GIS files, or the substance of the Client’s projects into Aggregated and Anonymized Data. The rights in this Article do not extinguish confidentiality obligations under Article 10 and any applicable non-disclosure agreement, if any.

Article 10 — Confidentiality

(1) The Parties agree to maintain the confidentiality of confidential information obtained in connection with the use of the Instance.

(2) Where a non-disclosure agreement has been signed between the Provider and the Client, the provisions of that non-disclosure agreement remain in force and supplement these Terms and Conditions.

(3) The confidentiality obligations in this Article remain in force for 3 (three) years from the end of the Service Period, or such longer period as specified in the applicable non-disclosure agreement between the Parties, whichever is longer.

Article 11 — References and Publicity

(1) The Provider will not disclose the existence of this cooperation, use the Client’s name, logo, or trademarks, or cite the Client as a reference or case study, without the Client’s prior written consent.

(2) The provisions of paragraph (1) are subject to and do not override any applicable non-disclosure agreement between the Parties, if any.

Article 12 — Indemnification

(1) The Client releases and indemnifies the Provider, including its directors, employees, and affiliates, from and against any claim, suit, loss, or cost, including reasonable legal fees, brought by third parties to the extent arising from:

breach of these Terms and Conditions by the Client or Users;
Client Data uploaded to the Instance, including claims that Client Data infringes intellectual property rights, confidentiality, or other third-party rights; and/or
use of the Instance or outputs in violation of law or outside the scope permitted in these Terms and Conditions.

(2) The Provider releases and indemnifies the Client against third-party claims alleging that the Pantograf Platform, in its original form as provided and excluding Client Data and any modifications by the Client, infringes third-party intellectual property rights in Indonesia, provided that the Provider’s obligations under this paragraph are subject to the Limitation of Liability in Article 18.

(3) The party seeking indemnification must: (i) provide written notice without unreasonable delay of the existence of the claim; (ii) grant the indemnifying party reasonable authority to control the defense and settlement; and (iii) provide reasonable cooperation. No settlement imposing obligations or admissions of fault on the indemnified party may be made without its written consent.

(4) The Provider's obligation to indemnify as referred to in paragraph (2) is the sole and exclusive remedy that the Client may claim for infringement of third-party intellectual property rights and is subject to the Limitation of Liability in Article 18. The Provider is not responsible for indirect losses, including loss of profits, turnover, investors, projects, or reputation.

Article 13 — Feedback

(1) Where a User submits feedback, suggestions, feature requests, error reports, or improvement ideas regarding the Platform (“Feedback”), the User grants the Provider a non-exclusive, royalty-free, worldwide, perpetual, and irrevocable license to use, incorporate, and exploit such Feedback to develop and improve the Provider’s products and services.

(2) Feedback is provided voluntarily and is not confidential. The Provider is under no obligation to use Feedback, and no payment or attribution obligation arises to the User for the use of Feedback.

(3) Feedback does not include Client Data. Where Feedback contains information protected by a non-disclosure agreement, that information remains subject to the applicable non-disclosure agreement, if any.

Article 14 — Personal Data Protection

(1) To the extent Client Data contains personal data, the Client acts as the personal data controller and the Provider acts as the personal data processor processing such personal data on behalf of and in accordance with the instructions of the Client, and in accordance with these Terms and Conditions.

(2) The Parties are subject to the laws and regulations on personal data protection, including Law of the Republic of Indonesia Number 27 of 2022 on Personal Data Protection together with its implementing regulations.

(3) The Provider implements reasonable technical and organizational measures to protect personal data within Client Data during the Service Period.

(4) The Provider may engage other processors (sub-processors) to assist in processing personal data. The Provider will notify the Client of the list of sub-processors used and obtain the Client’s written consent before engaging a new sub-processor as required by personal data protection laws and regulations. The Provider ensures sub-processors are bound by equivalent data protection obligations.

(5) Where the Provider becomes aware of a personal data protection failure, namely a security incident resulting in unlawful access, disclosure, alteration, loss, or destruction of personal data on the Instance, the Provider will notify the Client in writing no later than 1 x 24 (one times twenty-four) hours after becoming aware of it, accompanied by reasonably available information, so that the Client can fulfil its obligation to notify personal data subjects and the competent authority within no later than 3 x 24 (three times twenty-four) hours as required by personal data protection laws and regulations. The Provider will provide reasonable cooperation to the Client in handling such incident.

(6) After the end of the Service Period, the processing of personal data by the Provider is subject to the data return and deletion provisions in Article 21.

(7) Insofar as the Client processes personal data through the Instance, the Client is obliged to ensure that a lawful basis for processing is available and, where required by law, the Parties sign a separate personal data processing agreement (Data Processing Agreement) that supplements these Terms and Conditions. Where the Client is subject to a foreign data protection regime, including Regulation (EU) 2016/679 (GDPR), the uploading of personal data subject to that regime may only take place after execution of a data processing agreement satisfying the requirements of that regime. The Client is fully responsible for the lawfulness of the basis for processing the personal data it enters into the Instance.

(8) The transfer of personal data outside the territory of the Republic of Indonesia may only be carried out in accordance with Article 56 of Law Number 27 of 2022 on Personal Data Protection, namely to the extent the destination country has a level of personal data protection equal to or higher than that under that law, or based on the consent of the personal data subject.

Article 15 — API and Centralized Services

(1) Certain advanced analysis features, for example transport network analysis or microclimate simulation, are executed through the Provider’s centralized application programming interface (API) and not through the local Instance.

(2) The availability of such features during the Service Period is specified in the Order Form and may be limited or excluded.

Article 16 — Third-Party Components and Data

(1) The Platform may contain or display open-source software components, basemaps, map tiles, or other third-party data subject to the license terms and attribution requirements of the relevant third parties.

(2) The Client agrees to comply with and pass through such third-party license terms and attribution obligations, including maintaining attribution notices displayed on maps or outputs.

(3) The Provider gives no warranty whatsoever in respect of third-party components or data, and is not responsible for the availability, accuracy, or changes in terms of such third-party providers.

Article 17 — No Warranty

(1) The Instance is provided on an “as is” and “as available” basis, without warranty of any kind, whether express or implied.

(2) The Provider does not warrant that the Platform will be free from interruptions, errors, or defects, or that outputs will meet the Client’s particular requirements.

(3) The User understands that the Platform's output is an analytical tool and still requires independent verification before being used as a basis for final decision-making.

Article 18 — Limitation of Liability

(1) To the extent permitted by applicable law, the Provider is not liable for indirect, incidental, special, or consequential losses, including loss of profits, loss of data, or business interruption, arising from or in connection with the use of or inability to use the Instance.

(2) The total cumulative liability of the Provider arising from or in connection with these Terms and Conditions, for all events as a whole, is limited to the amount of fees actually paid by the Client to the Provider under these Terms and Conditions and the Order Form in the last one (1) month period before the occurrence of the event that is the basis of the claim.

(3) The limitations in paragraphs (1) and (2) do not apply to liability that cannot be excluded or limited by law, including liability arising from the Provider’s willful misconduct or gross negligence, breach of confidentiality obligations, or breach of personal data protection caused by the Provider’s fault.

Article 19 — System Security Disclaimer

(1) The Provider implements reasonable technical and organizational security measures, in accordance with the Provider’s security standards and standard operating procedures, to protect the Instance, the Platform, and Client Data from unauthorized access, disclosure, alteration, or destruction, as also referred to in Article 14.

(2) The User understands and agrees that no system, network, or software is completely secure. Consistent with Article 17, the Provider does not guarantee absolute security and does not warrant that the Instance or the Platform will be entirely free from data breaches, unauthorized access, malicious software, disruptions, or other security incidents.

(3) The Provider’s security obligations are obligations to use reasonable efforts and are not a guarantee of any particular result. The Provider is liable for security incidents to the extent such incidents are caused by the Provider’s negligence in implementing reasonable security measures as referred to in paragraph (1), and is not liable for incidents that occur despite reasonable security measures having been implemented, or that are caused by factors beyond the Provider’s reasonable control, including but not limited to:

the negligence of the User or the Client in maintaining the confidentiality of access credentials as referred to in Article 4 paragraph (3), or in configuring and using the Instance;
cyberattacks that could not reasonably be prevented by security measures customarily applied at the time;
vulnerabilities or failures in third-party components, networks, or data as referred to in Article 16; and/or
force majeure as referred to in Article 24.

(4) The Provider’s liability for security incidents is subject to and limited by the Limitation of Liability in Article 18. For the avoidance of doubt, the provisions of this Article do not diminish the Provider’s liability that cannot be excluded by law, including liability arising from the Provider’s willful misconduct or gross negligence, breach of confidentiality obligations, or breach of personal data protection caused by the Provider’s fault, as affirmed in Article 18 paragraph (3) and Article 14.

(5) In the event of a security incident affecting Client Data or personal data, the Provider will notify the Client and provide reasonable cooperation in accordance with Article 14 paragraph (5).

(6) The Client and Users must apply reasonable security practices on their side, including maintaining the confidentiality of access credentials, and must notify the Provider without unreasonable delay upon becoming aware of or suspecting any security incident or misuse of an Account.

Article 20 — Term and Termination

(1) These Terms and Conditions take effect when the User gives consent and end automatically on the end date of the Service Period.

(2) The Provider is entitled to terminate or suspend access to the Instance at any time in the event of a breach of these Terms and Conditions.

(3) The end of the Service Period does not extinguish provisions that by their nature survive, including provisions on ownership, confidentiality, indemnification, and limitation of liability.

(4) For termination or suspension as referred to in paragraph (2), the Parties waive the provisions of Articles 1266 and 1267 of the Indonesian Civil Code to the extent those provisions require prior consent or a court decision for the termination of these Terms and Conditions.

Article 21 — Data Return and Deletion

(1) After the end of the Service Period, the Provider will return and/or delete Client Data from the Instance within 14 (fourteen) Calendar Days, or such shorter period as specified in a document signed by the Parties, unless the Parties agree to renewals or the Client chooses the Permanent Digital Copy option, as referred to in Article 22.

(2) Upon the Client’s written request, the Provider may provide a copy of Client Data before deletion is carried out.

Article 22 — Fees, Payments, and Renewals

(1) Fees and Schemes. The value of paid Services and their pricing schemes—namely (a) annual license, (b) project-based, (c) periodic subscription, or (d) outright purchase in the form of a perpetual license for self-hosting (Permanent Digital Copy)—are set out in the Order Form and do not include Value Added Tax (VAT). Licenses are per instance and are not calculated per user.

(2) Tax. All values in the Order Form do not include VAT and other applicable taxes, which are the responsibility of the Client in accordance with tax regulations. The Provider issues a valid tax invoice. If the Client is required to deduct Income Tax (PPh), the deduction is made in accordance with the provisions, and proof of deduction is submitted to the Provider.

(3) Billing and Payment Methods. Payment is made based on the invoice/bill issued by the Provider and transferred to the account designated by the Provider, no later than within the terms specified in the Order Form (default: 30 (thirty) Calendar Days from the invoice date). Billing is manual based on the invoice/bill and is not an automatic withdrawal of funds (auto-debit).

(4) Confirmation and Activation. Provision of Services begins or continues after payment in accordance with the terms is received and confirmed by the Provider. If the outright purchase option is selected, the Permanent Digital Copy is delivered after full payment.

(5) Extension. For annual license schemes or periodic subscriptions, the Provider will issue an extension invoice no later than 30 (thirty) Calendar Days before the end of the current Service Period. Extensions are not automatic and are only binding after written confirmation by the Client or the issuance of a new purchase order. There are no automatic extensions or automatic withdrawals (auto-renew).

(6) Delays. Delays in payment of more than 30 (thirty) Calendar Days give the Provider the right to suspend the Service after 7 (seven) Calendar Days written notice, without reducing the payment obligations that have arisen.

(7) Permanent Digital Copy. If agreed in the Order Form, after full payment the Client is entitled to receive a Permanent Digital Copy to host independently indefinitely. From the moment of such delivery, responsibility for infrastructure security, availability, and backups passes to the Client, and the Provider's liability is limited to reported software defects.

Article 23 — Amendments to the Terms and Conditions

(1) The Provider may amend these Terms and Conditions from time to time. Amendments will be notified through the Platform.

(2) Continued use of the Instance after an amendment takes effect constitutes the User’s consent to the amendment.

(3) Where an amendment is material and adverse to the Client, the Client is entitled to cease using the Instance if it does not agree to the amendment.

(4) For material amendments, the Provider will give notice no later than 14 (fourteen) Calendar Days before the amendment takes effect, and the User’s consent to material amendments will not be inferred solely from continued use in the absence of proper notice.

Article 24 — Force Majeure

(1) The Parties are not liable for failure or delay in the performance of obligations caused by circumstances beyond reasonable control, including but not limited to natural disasters, pandemic or epidemic, network or power disruptions, large-scale cyber-attacks or ransomware, embargo, government actions, or other force majeure events.

Article 25 — Governing Law and Dispute Resolution

(1) These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Indonesia.

(2) Any dispute arising from or in connection with these Terms and Conditions will first be resolved by amicable deliberation. If no agreement is reached within 30 (thirty) Calendar Days, the Parties agree to elect permanent and general legal domicile at the Registry of the South Jakarta District Court (Pengadilan Negeri Jakarta Selatan), unless otherwise specified in an applicable document signed by the Parties, if any.

(3) The Parties declare that these Terms and Conditions constitute an agreement between business actors and/or between the Provider and institutions or legal entities using the Platform for their operational or business evaluation purposes, and do not constitute an end-consumer transaction as contemplated in consumer protection laws and regulations. The limitation of liability, indemnification, and other provisions in these Terms and Conditions are agreed on the basis of the Parties’ equal standing and the principle of freedom of contract as referred to in Article 1338 of the Indonesian Civil Code.

Article 26 — Miscellaneous

(1) Severability. If any provision of these Terms and Conditions is declared invalid or unenforceable, the remaining provisions remain valid and binding.

(2) Assignment. The User may not assign its rights and obligations under these Terms and Conditions without the Provider’s written consent.

(3) Entire Agreement. These Terms and Conditions, together with any applicable documents signed by the Parties, if any, whether a non-disclosure agreement, memorandum of understanding, cooperation agreement, and/or the Order Form, constitute the entire agreement between the Parties in respect of the paid instance usage. In the event of conflict, documents signed by the Parties prevail over these Terms and Conditions, in the following order of priority: cooperation agreement, then non-disclosure agreement, then memorandum of understanding, then Order Form, then these Terms and Conditions.

(4) Language. These Terms and Conditions are executed in Indonesian and English in accordance with Article 31 of Law of the Republic of Indonesia Number 24 of 2009 on the Flag, Language, State Emblem, and National Anthem. The Indonesian version is the controlling and binding text, while the English version is a translation provided for convenience. In the event of any difference of interpretation between the two versions, the Indonesian version prevails, subject to mandatory provisions of applicable law.

Article 27 — Contact

(1) Any questions or notices in connection with these Terms and Conditions may be addressed to the Provider at the following official address and email: PT Pemeta Antariksa Grafika, at Jl. BDN 1, Kelurahan Cilandak Barat, Kecamatan Cilandak, Kota Administrasi Jakarta Selatan, DKI Jakarta 12430, email: contact@pantograf.app.

BY CLICKING THE “I AGREE” BUTTON, THE USER DECLARES THAT THEY HAVE READ, UNDERSTOOD, AND AGREED TO ALL PROVISIONS OF THESE TERMS AND CONDITIONS OF USE.

Order Form

(agreed by the Parties and/or signed by the Client before activating the Service; contains commercial provisions that are binding together with these Terms and Conditions)

Client : [•]

Project Scope : [•]

Start Date : [•]

End Date : [•]

Centralised API Features Included : [•]

Number/Structure of User Roles : [•]

Pricing Scheme : [•] (annual license / project / subscription / self-hosted buy-out)

Cost (excluding VAT): [•]

Payment Terms: [•]

Renewal Options: [•]

Permanent Digital Copy: [•] (Yes / No)

Deployment Model (Hosted / Self-Hosted): [•]

Availability Level / SLA: [•]

Support Hours & Channels: [•]

Service Credit: [•]

Personal Data Processing Agreement (DPA): [•] (Yes / No)